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Asking for refund from supplier - Need advices

Posted: Sun Sep 30, 2012 10:32 am
by n3wb13
I bought the UG802 for 2 weeks now from an Aliexpress seller. There are 2 problems with the good I purchased. The first thing is the WiFi issue, low signal and connection range. And the next thing is that the USB cable they provided me is broken.

I can't return the good as the shipping cost is very high for me and my country policy is not so easy. I asked them for a refund and they told that they would like to give me 7$ to make me up. The total value of the order was $93 included shipping fee.

So should I open a dispute to ask them to refund more or be OK with their offer. I'm sorry if this post belongs to wrong forum but I really need advices about this. Thanks so much.

Re: Asking for refund from supplier - Need advices

Posted: Mon Oct 01, 2012 7:24 am
by BooLE
Don't agree for anything below 70% of total price value of the unit (excluding shipping), but ask for complete refund first. They wrongly advertise the unit, and if they don't support you in solving your issues (providing you with working FW or HW) ask for refund.

Re: Asking for refund from supplier - Need advices

Posted: Mon Oct 01, 2012 9:57 am
by n3wb13
Thank you for your reply :D Actually they did help me by sending link to the current firmware as I requested them, but it seemed that they downloaded it from OvalElephant and reuploaded to their website.

Re: Asking for refund from supplier - Need advices

Posted: Thu Oct 04, 2012 11:04 am
by n3wb13
I asked for a 50% refund but they just ignore that and are trying to convince me again to send the product back for a replacement. But the shipping fee is too damn high.

Re: Asking for refund from supplier - Need advices

Posted: Fri Oct 05, 2012 3:52 am
by BooLE
If payed via PayPal open a dispute and ask for full refund. If they don't agree escalate to paypal and that should convince them.

Re: Asking for refund from supplier - Need advices

Posted: Fri Oct 05, 2012 12:04 pm
by deadhp1
That's one of the problems I have buying through aliexpress. They don't take paypal.

Re: Asking for refund from supplier - Need advices

Posted: Sat Nov 10, 2012 6:20 am
by strider_mt2k
I would do what I can to get this resolved and simply treat this as a pricey lesson to never use that seller again.

I read so many bad things about that company I won't touch 'em.
I'm a real big fan of reading reviews nowadays.

Re: Asking for refund from supplier - Need advices

Posted: Thu Oct 06, 2016 4:58 am
by praveenk555
Have you went with "Aliexpress - How do I make a refund request?" policy?